Frequently Asked Questions
CentraCall, powered by InterCall Conferencing Services, provides cost-effective conferencing for businesses of all types. We specialise in simple, easy to use Audio and Web conferencing solutions, facilitating hundreds of conference calls and web meetings each day. Our investment in the latest technology and bridging systems enable our clients to enjoy the highest level of quality and service from each and every conference call.
A conference call is simply a telephone call where more than two people take part. With the technology available, there can be thousands of people on a single call at a time from around the world.
To register for our service is very simple. As there is no contract, just sign up using our online sign-up form. This only takes four easy steps and once completed you will receive a welcome email with your account details. Any other call leaders you specify will also receive emails with their unique account details.
If you no longer require our services, you simply stop using them at any time with no obligation and nothing to pay. You only pay for what you use.
As soon as you receive your Welcome e-mail with your conference details, you can start using CentraCall for your audio or web conferencing!
Typically on our standard service, Reservationless-Plus, the maximum amount of concurrent ports that can be used is 125. Operator Assisted and Event calls can handle much more, often into the thousands. However, these need to be arranged in advance. Please contact CentraCall should you wish to use either of these services.
There is no sign up or monthly fee and you will only be billed for what you have actually used, receiving an electronic invoice via e-mail on a monthly basis. Each conference participant that joins the conference is charged to the call leader on a per minute basis.
For audio conferencing all that is required in order to conduct a conference call is a telephone, whether landline or mobile. You can also use special conference phones, but this is not a necessity.
Yes. If you require assistance at any time during your call, there are operators standing by 24 hours a day, 7 days a week. You may request assistance simply by pressing the *0 on your telephone. This will connect you straight to an operator who will deal with your query immediately.
No, not if you use our standard Reservationless-Plus service. Your conference can continue for as long as you need it to. All you need to do is hang up when the call is finished and this will end the conference. If you are utilising our Operator Assisted or Event services, you will have to book a period of time to utilise our service.
As stated previously, while our standard Audio service is our easy to use Reservationless-Plus service, we offer several other services. Event and Operator Assisted Audio conferencing are available as well as Web Conferencing with Microsoft Live Meeting and Web-Ex Meeting Centre. For more information on these services, please visit pages on Audio Conferencing & Web Conferencing.
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